Terms & Conditions (ÁSZF)
Last updated: June 2026
The original and governing language of these Terms is Hungarian. The English version is an informational translation only; in case of any discrepancy between the Hungarian and English texts, the Hungarian version prevails.
1. Service Provider Details
- Company name: Axiom Graph KFT
- Registered seat: 2220 Vecsés, Fő út 17., Hungary
- Company registration number: 13-09-245436
- Tax number: 32990807-2-13
- EU VAT number: HU32990807
- Email: [email protected]
- Website: axiomgraph.com
- Hosting provider: Cloudflare, Inc. (101 Townsend St, San Francisco, CA 94107, USA)
2. Subject and Scope of the Terms
These General Terms & Conditions (the "Terms") apply to the consulting, network and data science, and related software and automation services provided by Axiom Graph KFT (the "Provider"). The Terms form an integral part of the individual contract concluded between the Provider and the client (the "Client"). In the absence of a differing written agreement, these Terms govern the relationship between the parties. The Provider supplies its services exclusively to businesses (B2B); the services are not directed at consumers.
3. Ordering the Service
Ordering a service is not an automated process carried out through the website. The Client contacts the Provider by email or other written form, followed by consultation and an individual proposal (Scope of Work) prepared by the Provider. The contract is concluded upon the written confirmation of the accepted proposal or the signing of the individual contract. The proposal sets out the scope, fee, and delivery schedule of the service.
4. Fees and Payment Terms
The fee for the service is defined in the individual proposal or contract. Unless otherwise stated, fees are net amounts to which the applicable value added tax is added. The Provider issues an electronic invoice for the service. The invoice is payable by bank transfer to the account indicated on it within the payment deadline stated in the proposal (8 calendar days in the absence of a differing agreement). In case of late payment, the Provider is entitled to default interest under the Hungarian Civil Code. For larger projects, the Provider may require an advance payment or staged invoicing.
5. Method and Deadline of Performance
The Provider delivers the service with the content and by the deadline set out in the individual contract. The delivery deadline depends on the cooperation of the parties; the Client must provide the data, access, and information necessary for delivery in good time. The Provider is not liable for delays resulting from the Client's lack of cooperation or delay, and the deadline is extended proportionally. The Provider may engage subcontractors and is liable for their performance as for its own.
6. Handover and Acceptance
The Provider hands over the completed work (report, documentation, codebase, or other deliverable) to the Client electronically. Within 8 calendar days of handover, the Client must review the deliverable and raise any objections in writing. In the absence of a justified objection raised within this period, performance is deemed accepted. The Provider remedies justified objections within a reasonable period, free of charge.
7. Liability
The Provider performs the service with the professional care that may be expected of it, in accordance with the relevant professional standards. The Provider's consulting and analysis services are based on the data made available to it and the circumstances existing at the time of the engagement; the Provider does not warrant the achievement of any specific business, lead generation, or search optimization outcome.
Except for damage caused intentionally or by gross negligence, the Provider's liability is limited to the net fee paid for the given service. The Provider is not liable for indirect damages, lost profit, or damages arising from incorrect or incomplete data supplied by the Client. The Client is responsible for holding the necessary authorizations regarding the systems and data included in the analysis.
The Provider's services may use artificial intelligence based tools and third-party solutions to deliver the work. Outputs generated by artificial intelligence may contain errors or inaccuracies; the Client is responsible for their final review, approval, and use. Tools and services provided by third parties are governed by the relevant third party's own terms, for the performance of which the Provider assumes no liability.
8. Intellectual Property and Right of Use
Intellectual property rights in the deliverables created by the Provider remain with the Provider until the full fee is paid. Upon full payment of the fee, the Client acquires a non-exclusive, indefinite right to use the deliverable for its own internal business purposes. Methodologies, tools, software, templates, and background knowledge previously developed by the Provider (the "background material") remain the property of the Provider. The Provider may use the general knowledge and experience gained during the engagement in its other engagements. The Client consents to the engagement being mentioned as a reference in anonymized form, unless it excludes this in writing.
9. Confidentiality
The parties must treat as confidential all non-public information concerning the other party that comes to their knowledge during the relationship, must not make it accessible to third parties, and must use it solely for the purpose of performing the contract. The confidentiality obligation survives the termination of the contract. Disclosure of data required by law or by an official or court decision does not constitute a breach of confidentiality. The processing of personal data is governed by the Provider's Privacy Policy. Where the Provider processes personal data on behalf of the Client in the course of providing the service, this is governed by a separate data processing agreement concluded between the parties.
10. Termination of the Contract
A contract concluded for a fixed term or a defined task ends upon performance. The parties may terminate the contract at any time by mutual agreement. Either party may terminate the contract in writing with immediate effect in case of a material breach by the other party, if the other party fails to remedy the breach within the reasonable period set in the notice despite being called upon to do so. Upon termination, the parties must settle accounts based on the services performed up to the date of termination.
11. Force Majeure
Neither party is liable for the non-performance or delayed performance of its obligations under these Terms where this is caused by an unforeseeable and unavoidable event beyond its control (force majeure), such as a natural disaster, war, epidemic, strike, official measure, energy supply failure, or a prolonged outage of the external IT providers (for example cloud providers) used to deliver the service. The affected party must inform the other party in writing without delay of the force majeure event and its expected duration. Delivery deadlines are extended in proportion to the duration of the force majeure. If the force majeure situation exceeds 30 days, either party may terminate the contract in writing, settling accounts for the services already performed.
12. Complaint Handling
The Client may submit a complaint regarding the service in writing to [email protected]. The Provider investigates the complaint and provides a substantive written response within 30 calendar days of receipt. The Provider retains the complaint and the response to it for five years.
13. Dispute Resolution and Governing Law
These Terms and the relationship between the parties are governed by Hungarian law. The parties primarily seek to settle disputes arising from the contract amicably, through negotiation. Failing this, the parties submit to the jurisdiction of the competent Hungarian ordinary court.
14. Amendment of the Terms
The Provider reserves the right to amend these Terms unilaterally. The amended Terms take effect upon publication on the website and apply to contracts concluded after their entry into force. Individual contracts already concluded are governed by the Terms in force at the time of conclusion, unless the parties agree in writing to accept the amendment. The Terms in force at any given time are available on the website.
15. Final Provisions
The full content of the relationship between the parties consists of the individual contract (or accepted proposal) together with these Terms; these supersede any prior oral or written agreements between the parties on the subject of the service. If any provision of these Terms is invalid or unenforceable, this does not affect the validity of the remaining provisions; the invalid provision is replaced by a valid provision closest to the parties' intent. Matters not regulated in these Terms are governed by the Hungarian Civil Code and other applicable Hungarian legislation.